Statement to Membership

The health, safety, and security of our members and staff are our primary concern and responsibility in the event of a pandemic type event. The following guidelines will be followed, and may be modified as conditions warrant.

If you believe you have been exposed to or have a confirmed case of a pandemic type illness, please do not come to the credit union. Virtually all transactions can be handled via phone and internet or mobile banking. Cash can be obtained via ATM machines.

tab-rate tab-contentBased on guidance of health officials and governmental agencies, EFCU may take steps to protect our members and staff by altering our normal operating hours and or locations, and procedures in the following ways:

  • We may require the staff of EFCU to wear personal protective equipment such as, but not limited to, gloves, masks, etc.
  • Close branches and consolidate operations to one single location.
  • Close some or all lobby locations as conditions warrant and operate business with members via: Phone, Online, Mobile, ATM.

As a preventative measure, all common areas of EFCU branch locations will be wiped down periodically throughout the day with disinfecting cleanser. Use of hand sanitizer, regular hand washing, and observation of social distancing guidelines are strongly encouraged.

We will work with any member effected by this event to overcome financial hardships resulting from it. Our team will assist all members with financial guidance and will look at all available tools to lessen the financial and personal impacts.

These are uncertain and unprecedented times for us all. Rest assured that your Credit Union will do everything in its power to preserve the financial well being of our members, and the Credit Union itself. Together we will overcome this adversity.